Return & Refund Policy

Last updated: 20 October 2026

At Bright Smile, we want customers to shop with confidence. This policy explains how to request a cancellation, return, replacement or refund.

Nothing in this policy limits your rights under applicable consumer-protection laws.

1. Order Cancellations

If you need to change or cancel your order, contact us as soon as possible at [SUPPORT EMAIL], including your order number.

We will review your request based on the order's processing and dispatch status.

Cancellation rights required by law will continue to apply.

2. Returns

We accept eligible returns in accordance with applicable consumer law and our confirmed return arrangements.

For change-of-mind returns, eligibility may depend on whether the product is unused, unopened and in its original packaging.

3. Oral-Care and Hygiene Products

Our whitening strips are intended for personal oral care.

For hygiene reasons, opened or used products may be ineligible for change-of-mind returns where permitted by law.

This restriction does not remove your rights where a product is defective, unsafe, incorrectly supplied or otherwise covered by consumer-protection legislation.

4. Damaged, Faulty or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact our support team promptly.

Include your order number, a description of the issue and photographs where possible.

We will assess the matter and provide an appropriate remedy in accordance with applicable law.

5. Requesting a Return

Contact [SUPPORT EMAIL] before sending an item back.

Please provide:

• Your full name and order number

• The reason for your request

• Photographs where relevant

• Confirmation of whether the product has been opened or used

Our team will provide the applicable return instructions.

6. Return Shipping

Responsibility for return shipping costs depends on the reason for the return and applicable law.

Any customer-paid return shipping requirements will be communicated before the return is arranged.

7. Refunds

Approved refunds will generally be issued through the original payment method, subject to the capabilities of the payment provider.

We will communicate the applicable processing timeframe after a refund is approved.

Your bank or payment provider may require additional processing time.

8. Missing or Delayed Orders

If an order appears delayed, missing or incorrectly delivered, contact us with your order number and tracking details.

We will investigate with the relevant delivery provider and explain the available resolution options.

9. Consumer Rights

Nothing in this policy excludes or restricts rights that cannot lawfully be excluded.

Where applicable law provides additional return, cancellation, replacement or refund rights, those rights take precedence.

10. Contact

For questions about returns or refunds:

Bright Smile Customer Support

support@brightsmile