Shipping policy

Bright Smile Shipping Policy

Last updated: 20 October 2026

At Bright Smile, we aim to make your shopping experience simple and transparent, from placing your order to receiving your Feimuko whitening strips.

Once your order has been placed and payment has been confirmed, it will enter our processing stage.

You will receive an order confirmation at the email address provided during checkout.

We offer delivery to supported destinations displayed during checkout.

Available shipping methods, delivery charges and estimated delivery times will be provided before you complete your purchase.

Delivery estimates may vary depending on your location, courier operations, customs processing and other factors.

Where tracking is available, tracking information will be provided once your order has been dispatched.

International delivery availability depends on the destination and the shipping services available.

Where applicable, import duties, taxes and customs charges will be disclosed or explained before purchase as required by law.

Please ensure your delivery address and contact information are accurate before placing your order.

If you notice an error, contact us as soon as possible.

If your order is delayed or appears to be missing, please contact our customer support team with your order number.

We will assist you in investigating the delivery status and determining the appropriate next steps.

For shipping enquiries, contact: